As soon as we ship your MouthPad^, you will receive an email inviting you to book your remote onboarding session. Here is an overview of steps to take to prepare for the session.

1. Download our app: Mac, iPad, or iPhone users, use this link to download the MouthPad^ app. For Windows users, use this link. We ask that you join the Onboarding Meeting on a laptop or at your desktop, rather than a tablet or smartphone, as the training interface requires a computer to run smoothly.
2. Set up remote support: Download Zoom from this link before the session. This software allows us to assist you remotely during the setup.
3. Mold your device: Follow the instructions provided in the next section to mold your device for a perfect fit before your onboarding session. With this step already complete, we can focus our full session on helping you learn how to use your MouthPad^.
4. Prepare your MouthPad^: Follow these instructions to charge the MouthPad^ so it will be fully powered for our session.
5. Get Cozy: For our session, find a quiet and comfortable space where you can work for 1-2 hours. Please ask your caregiver to be available throughout this period.

App download Instructions

Mac, iPad, or iPhone users, use this link to download the MouthPad^ app onto the device you will be using during the onboarding session. For Windows users, follow this link to download the app on your Windows computer.

Molding Instructions

<aside> 💡 We will send additional tips and tricks for ensuring a perfect fit leading up to your onboarding. If you need assistance, we can troubleshoot any fit issues during the call.

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1. Prepare a ceramic mug/bowl that is large enough to dunk the MouthPad^ fully.

2. Fill the mug with water (tap water is OK) & put it in the microwave for 1 minute 45 seconds.

3. Dunk the MouthPad^ in the hot water for ~5 seconds

   

   • Tip: Avoid touching the hot water directly! Dunk the MouthPad^ by holding the side capsule just above the water’s surface so that the rest of the device is submerged, but your fingers (and the side capsule) stay dry

4. Remove the MouthPad^ from the water and immediately place it into the user’s mouth

   • The user should firmly press then hold the MouthPad^ on the roof of their mouth (~15 seconds), pushing upward with their tongue and teeth, while also biting onto the device and gently sucking while it is warm to ensure as snug a fit as possible.
   • The MouthPad^ should remain firmly in place on the user’s teeth, without falling off or causing pain/discomfort
   • There should be no gaps in between the MouthPad^ and the roof of the user’s mouth. Have the user pass their tongue along the perimeter of the MouthPad^ to verify if there are any noticeable gaps.

5. If the MouthPad^ doesn’t fit right after dunking, try again, but dunking for a couple seconds longer. Repeat this process until satisfied.